Returns & Refunds Policy

We want you to be happy with your Parker Road purchase. While we do not offer returns or exchanges for change of mind, we’re here to help if your order arrives damaged, faulty, incorrectly supplied or isn’t as described.

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Nothing in this policy limits your rights under the Australian Consumer Law.

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Change of mind

Please choose carefully, as Parker Road does not accept returns, refunds or exchanges if you:

• Change your mind

• Select the wrong item

• Find the item cheaper elsewhere

• Decide you no longer like or need the item

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This includes full-priced and sale items.

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Your rights under Australian Consumer Law

Under Australian Consumer Law, you may be entitled to a repair, replacement or refund if a product:

• Is faulty or unsafe

• Is not of acceptable quality

• Does not match its description

• Is not fit for its intended purpose

• Does not perform as reasonably expected

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If a product has a major problem, you are entitled to choose between a replacement or refund. For a minor problem, Parker Road may choose to repair the item, replace it or provide a refund.

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Incorrect items

If we’ve sent you the wrong item, please contact us as soon as possible with your order number and details of what you received.

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We’ll arrange for the item to be returned at no cost to you and provide an appropriate replacement or refund.

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Faulty or damaged items

If your order arrives faulty or damaged, please contact us as soon as possible. To help us assess the issue, we may ask you to provide:

• Your order number or other proof of purchase

• A description of the fault or damage

• Clear photographs of the item and packaging

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Please keep the item and its packaging where reasonably possible until we’ve provided further instructions.

Depending on the nature of the issue, we may need the item returned for assessment before providing a repair, replacement or refund.

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Arranging a return

Please contact the Parker Road team before sending an item back so we can provide return instructions and make the process as smooth as possible.

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Sending an item back without contacting us first may delay its assessment.

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Return shipping costs

Parker Road will cover reasonable return shipping costs where an item is faulty, damaged, incorrectly supplied or otherwise eligible for a remedy under Australian Consumer Law.

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Processing times

We aim to process approved refunds, repairs or replacements within 7 business days of receiving and assessing the returned item.

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Refunds will be issued to the original payment method wherever possible. Please allow additional time for the funds to appear in your account, depending on your payment provider.

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Need a hand?

For return enquiries, please contact the Parker Road team via phone or email.